We deliver to over 200 countries worldwide using reliable domestic and international carriers (USPS, UPS, DHL, and local postal partners). Total delivery time includes fulfillment and transit:

• Processing Time: 2–5 business days to inspect and prepare your garments.
• Transit Time: 3–7 business days for standard delivery within mainland USA; 7–15 business days for international destinations.
• Free Shipping: We proudly offer FREE Standard Shipping on all orders over $79 (automatically applied at checkout with no code required).   
• Real-time Tracking: As soon as your package leaves our fulfillment center, you will receive an email containing your tracking link.

We guarantee a 100% encrypted, bank-grade secure checkout powered by Shopify Payments with full 256-bit SSL encryption.

• Accepted Methods: Visa, MasterCard, American Express, Discover, JCB, PayPal, Apple Pay, Google Pay, and Shop Pay.

Exclusive Tiered Savings: Apply our official codes at checkout to unlock volume discounts:
$10 OFF orders $99+ with code: S99   
$20 OFF orders $149+ with code: S149   $30 OFF orders $199+ with code: S199   
Simply paste the promo code into the Discount code box at checkout to see your balance update immediately.  

Because our drops include knitted ugly sweaters, zip hoodies, quarter-zip pullovers, and matching sweatpant sets, each silhouette is tailored specifically:   

• Knitted Sweaters & Tops: Fit true to size. If you plan to wear a collared shirt underneath or prefer a relaxed street drape, we suggest ordering one size up.   
• 2-Piece Matching Sets: Sold as standardized pairs (e.g., Size M top comes paired with Size M sweatpants). Please check both your chest and waist/hip measurements against our Size Guide before confirming.   

Exact Measurements: Detailed garment size charts are accessible directly above the "Add to Cart" button or via our dedicated Size & Fit Guide page.

Your satisfaction is our top priority. We offer a 30-Day Money-Back Guarantee and straightforward return channels:   

• Eligibility: Items can be returned or exchanged within 30 days of physical delivery provided they are unworn, unwashed, and packed in original bags with all tags attached.   
• Direct Reship Service: Please see our Return & Exchanges Policy page for return and exchange policies and procedures.

Defective or Damaged Pieces: If an item arrives flawed, send photos to care@swagmaz.com within 7 days.

Our dedicated client services team is here to assist with tracking updates, fit recommendations, and order queries:

• Official Email: care@swagmaz.com (Please mention your Order Number #SMXXXX for accelerated handling).
• Support Hours: Monday through Saturday 

Response Window: We review all tickets individually and respond within 24 business hours. Please verify your Junk/Spam folder if you do not see our reply in your primary inbox.